CUSTOMER CARE
CUSTOMER CARE
At Graci8, customer care is at the heart of what we do. Every necklace is carefully selected, checked and packed in the UK, and we want you to feel completely confident when shopping with us.
If you have a question about a product or order, or if something isn’t quite right when your purchase arrives, please contact us using our online contact form. Including your order number—and photographs where relevant—will help us assist you as quickly as possible. We aim to respond to all enquiries within 24–48 hours.
We will always handle your enquiry fairly, clearly and with care. Nothing in this policy affects your statutory consumer rights.
PRIVACY & SAFETY
PRIVACY POLICY
Last updated: 13 September 2026
Graci8 Limited respects your privacy and is committed to protecting your personal information.
Information we collect
When you place an order, contact us, create an account or subscribe to marketing, we may collect information including your name, billing and delivery addresses, email address, telephone number, order details and correspondence with us. Our website may also collect technical information through cookies, such as your device, browser and how you use the website.
How we use your information
We use your information to:
• Process, fulfil and deliver your orders
• Take payment and issue refunds
• Respond to questions, requests and complaints
• Manage customer accounts
• Prevent fraud and keep our website secure
• Meet our legal, accounting and tax obligations
• Send marketing communications where you have consented to receive them
Our lawful bases for using your information include fulfilling our contract with you, complying with legal obligations, our legitimate business interests and your consent where required.
How your information is shared
We only share information where necessary to operate our business—for example, with Wix, payment providers, delivery companies and professional service providers. We do not sell your personal information.
Payments are processed securely by our payment providers. Graci8 does not receive or store your complete payment-card details.
How long we keep your information
We keep personal information only for as long as necessary to fulfil the purposes described above and to meet our legal, tax and accounting obligations. Information that is no longer required will be securely deleted or anonymised.
Marketing
We will only send marketing emails where we have an appropriate lawful basis to do so. You can unsubscribe at any time using the link in an email or by contacting us.
Cookies
Our website uses essential cookies to operate correctly and may use optional analytics or marketing cookies where you have given consent. You can manage your preferences through the cookie banner on our website or your browser settings.
Your rights
Depending on the circumstances, you may have the right to access, correct or delete your personal information, restrict or object to its use, request that it is transferred, and withdraw consent.
To exercise your rights or raise a data-protection complaint, contact us at hannah@graci8.com or through our online contact form. We will acknowledge a data-protection complaint within 30 days, investigate it appropriately, keep you informed and provide an outcome without undue delay.
If you remain unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at www.ico.org.uk.
Contact us
Graci8 Limited
Down Green, Nottingham Road. NG14 7GZ.
hannah@graci8.com
PAYMENT METHODS
Credit / Debit Cards
PayPal